Exchanges and Returns

Exchanges and Returns

If you are not satisfied with the product, we have a 7-day return policy, which means you have 7 days after receiving the product to request a return/replacement. To start that process, please reach out to us at cottageandcoastcandles@gmail.com

We will notify you once we receive and inspected the product, and let you know if the refund/replacement is approved or not. If approved you'll be refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too. If more than 15 days have passed since we've approved your return, please contact us at cottageandcoastcandles@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time. For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards. Note - Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage. Note - We are unable to cover any shipping fees. Discontinued items, limited collections / releases and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges. You can always contact us for any return questions at cottageandcoastcandles@gmail.com